FAQ
Why haven't I received a confirmation email?
If you have not received an email automatically after you placed your order, then that means the email you provided to us was misspelled. Please contact us so that we can make the changes necessary.
I received a notification that my item it's on its way but there haven't been any updates on the tracking link.
Please allow 24-72 hours for USPS to update their tracking information. If more than 72 hours have passed by and no updates are showing then please contact us!
Can I cancel my order?
No, cancellations are not allowed but we do accept exchanges. Please let us know as soon as possible so that we can arrange the changes. Note: We cannot make exchanges for personalized/custom items unless we are contacted within 24 hours after placing the order.
Do you supply tracking numbers?
Yes, every order will have it's own unique tracking code to ensure the highest possibility that it arrives at your door.
How can I apply a discount code?
During checkout, you'll be provided with the option to enter a discount code. Make sure to use it during checkout.
Do you accept returns?
We accept returns within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where do I send my returned item?
If you would like to return or exchange an item for any reason, we ask that you please contact us first so we can handle it in the best and the fastest way. To return your product, you should mail your product back to its sender's address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. As items usually ship within a week or two, delays that are not up to us may occur. Please allow up to 4 weeks for items to deliver. If you have any questions regarding the shipping status of your items, do not hesitate to write us an email to info@simplynovo.com.
If you are shipping an item over 75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Where is my refund (if applicable)?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If 1 week after we have approved your refund you still haven't received it, please contact us at Vonstallion@info.com Not what you're looking for? Just reach out to us at Vonstallion@info.com and we'll get right back to you.
If you have not received an email automatically after you placed your order, then that means the email you provided to us was misspelled. Please contact us so that we can make the changes necessary.
I received a notification that my item it's on its way but there haven't been any updates on the tracking link.
Please allow 24-72 hours for USPS to update their tracking information. If more than 72 hours have passed by and no updates are showing then please contact us!
Can I cancel my order?
No, cancellations are not allowed but we do accept exchanges. Please let us know as soon as possible so that we can arrange the changes. Note: We cannot make exchanges for personalized/custom items unless we are contacted within 24 hours after placing the order.
Do you supply tracking numbers?
Yes, every order will have it's own unique tracking code to ensure the highest possibility that it arrives at your door.
How can I apply a discount code?
During checkout, you'll be provided with the option to enter a discount code. Make sure to use it during checkout.
Do you accept returns?
We accept returns within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where do I send my returned item?
If you would like to return or exchange an item for any reason, we ask that you please contact us first so we can handle it in the best and the fastest way. To return your product, you should mail your product back to its sender's address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. As items usually ship within a week or two, delays that are not up to us may occur. Please allow up to 4 weeks for items to deliver. If you have any questions regarding the shipping status of your items, do not hesitate to write us an email to info@simplynovo.com.
If you are shipping an item over 75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Where is my refund (if applicable)?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If 1 week after we have approved your refund you still haven't received it, please contact us at Vonstallion@info.com Not what you're looking for? Just reach out to us at Vonstallion@info.com and we'll get right back to you.